联合虚拟参考咨询服务的知识管理体系研究

2012年3期

李永先 齐亚双（辽宁师范大学管理学院）

　　【摘 要】 论文将以人为本的知识管理理念应用于联合虚拟参考咨询，并引入知识系统工程的思想，以知识的处理过程为主线，构建联合虚拟参考咨询服务的知识管理体系，旨在为图书馆间的合作搭建一个平台，实现资源、专家和服务的共享。
　　【关键词】 联合虚拟参考咨询服务；知识管理；知识系统工程
 

　　【Abstracts】 Applied people-oriented concept of knowledge management to the collaborative virtual reference service, and based on the thought of knowledge system engineering, this paper constructs a knowledge management system of collaborative virtual reference service according to the process of knowledge, aiming at setting up a platform of cooperative among the libraries, as well as realizing the sharing of re-sources, expertise, and services.
　　【Keywords】 Collaborative virtual reference service; Knowledge management; Knowledge system engineering